Each Doody Troop customer agrees to the following upon signing up for and/or purchasing any of our services:

Doody Troop and its employees agree to provide any purchased service in a professional, reliable and trustworthy manner. In consideration of these services and as an express condition thereof, the customer holds harmless and expressly waives all claims against Doody Troop or its employees, unless arising from gross negligence on the part of Doody Troop staff or management.

We only pick up pet waste we can see to the best of our ability. Yards with tall grass, weeds that are overgrown or not properly landscaped/maintained along with leaves that have not been removed will negatively impact the result of your cleanup(s).

Customers will be expected to maintain the length of their grass, trees, bushes, shrubs, and any/all plant growth on the property, and have leaves and other debris removed from the yard. If this is not the case, #8 below will not apply and will still be charged your rate. We will remove pet waste found on top of leaves that are visible but will not go searching through piles of leaves. Yards with tanbark and/or mulch can be just as difficult and easily camouflage pet waste. If waste is on-top of mulch or tanbark we will only remove waste that is on-top. We will not remove any tanbark or mulch that has broken down waste mixed with it. If waste is on top of rocks, we can’t guarantee we will remove all the waste as it breaks down into smaller pieces and falls under the works. However, we will always try to remove what we can to the best of our abilities. 

Servicing under decks and/or trampolines: We will only pick up waste that is surrounding the area within in arms reach of our rakes. We do not service under decks that are lower than 6’ tall or under trampolines. When servicing under trampolines, for liability issues, it is your responsibility to have the trampoline moved to another part of the yard so we can service underneath it. If you see an area that’s being missed, just bring it to our attention so we can correct the issue on subsequent visits. 

Your satisfaction is important to us. Please let us know if you have a concern so we can quickly resolve it.

1. STAFF SAFETY: Please realize dogs are territorial and protective by nature. They may be the sweetest most love-able pets with you, but with us, we’re strangers and intruders in THEIR territory. If a Customer has the slightest inkling their dog is anything but happy to see a stranger (Doody Troop staff) enter their yard, that dog MUST be kept inside during your service visit on your scheduled service day. Doody Troop always texts their customers when we are on the way. We will not enter a yard with a pet that shows the slightest bit of agitation, aggression or overly excitable barking. If we do enter a Customer’s yard to find ourselves encountered by an overly aggressive or unfriendly pet, we will do our best to calmly diffuse the situation and exit the yard, if possible. However, we do reserve the right to protect ourselves by any means necessary in accordance with the situation at hand.

It is the Customer’s responsibility to respect the safety of the service provider entering the property while performing services. If this is not the case and an attack occurs, by no fault on the part of Doody Troop, Customers will be required to provide current vaccination records on the spot, customer must pay for any medical expenses and we may notify animal control and/or the proper authorities per local/state laws and regulations and company policy. 

If you do own an aggressive, anxious or overly dominant dog/pet, please let us know prior to starting service so that the proper safety procedures can be put in place to keep all parties safe and secure. We LOVE dogs, but staff safety, as well as the safety of our Customers’ dogs is top priority and cannot be stressed enough.

2. PAYMENTS: All customers are required to have a card (bank/credit) on file when acquiring any recurring services. For recurring services, once your card is on file, we charge the card upon completion of the service on your service day. For one-time services, a card is required to hold the job and guarantee payment. We accept all major credit cards as forms of payment. Cash, payment apps and personal checks are not accepted.

3. SERVICE TIMES: We’re unable to provide time-specific visits due to many variables. We guarantee your service will be completed on your service day. Scooping/service hours are from sunup to sundown. We work rain or shine and in most weather conditions. If weather/road conditions become unsafe or if we need to reschedule for any reason, we will pause services and all customers affected will be notified as soon as possible.

4. SERVICE DAYS: From time-to-time, for any reason, we may need to reschedule or change your service day(s) at our discretion. Prior notice will be given. Service Days are dictated by your address and established routes. This enables us to keep prices low and stay competitive. 

5. HOLIDAYS / WEATHER CANCELATIONS: We will not be servicing on the following holidays: New Years Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the following Friday, Christmas week. If your weekly or bi-weekly service falls on one of these days or a weather cancelation, your service will be postponed to your next scheduled service day. If this happens, instead of charging you for double the waste on your next service, you will be charged either your bi-weekly or monthly rate. If you were/are scheduled for a once-a-month cleaning, your service will be rescheduled for the following week.

6. CANCELLATIONS, PAUSES, AND RESTARTS: If at any time you decide to cancel your service for any reason, your account and all info associated with it will be deleted. If you then wish to resume services at a later date, you will be required to complete the signup process again and will be liable for payment at the current rate and will lose any benefit of being grandfathered in at your previous rate. If you need to pause or suspend service for any reason, we can do so for a period of up to 30 days. After the 30-day period, your account will be considered inactive and you will need to complete the signup process again. You will also be liable for payment at the current rate and lose any benefit of being grandfathered in. If you wish to cancel your service, you may do so at any time for any reason. For specific details, see Cancellations/Changes below.

7. REFUNDS: We do not offer refunds for payment of services unless the reason is an error on our part. If you decide to cancel your service upon renewal of your billing cycle, we will continue to render services until exhausted for the duration of the current billing cycle. If a refund is to be given for any reason, other than the fault of our own, refunds will be given minus bank/credit card processing fees and any proration of services, if relevant.

8. SATISFACTION GUARANTEE: If for any reason, you are not completely satisfied with any service you receive, we will do our absolute best to revisit the same day. Revisit requests must be made within 24 hours after completion of the last service, after which all work is final and no revisits will be provided free of charge. We’ll always do our best to work with you to resolve any issue to your satisfaction within the guidelines of our terms of service.

9. LATE PAYMENTS: We understand life gets busy. We will send you an invoice via email/sms after we completed the service. If we do not hear from you or receive payment within 48 hours we will send out another reminder. If we still do not receive payment, another attempt will be made 6 days from your last service day. After 6 days from your last service day and still no payment, we will remove all outstanding visits and a late payment fee will be added to your total balance. If payment is not received within 30 days, we may take legal action to acquire payment and all future visits will be needed to be pay for in advance on the first of the month. If your card on file gets declined multiple times we would need to update your card info or need confirmation from you that funds will be in the account.

Initial Cleanups: If you signed up via our online signup system and inaccurately, falsely, deliberately, knowingly, or unknowingly selected the wrong number of dogs that use the yard or a timeframe since the yard was last cleaned up that is inconsistent with what a Doody Troop employee or management encounters at the time of the initial cleanup, customers will be held liable for any additional charges that may be incurred. For all initial cleanings, we charge by the 4-gallon bucket due to the varying amounts of waste in each yard. Some yards may require more time and buckets than others to ensure a thorough cleaning. It is the customer’s responsibility to inform us if they would like to limit the number of buckets used or set a specific price cap. If we do not receive instructions beforehand, we will use as many buckets as necessary to make your yard completely poop-free.

Deposits are required for initial cleanups. Those deposits are only to be used for initial cleanups, not for recurring services. Please note, quotes given for first time cleanings are never guaranteed and are subject to change.

Waste Removal (per visit): If you opt for us to leave the dog waste in your trash bins, it’s the Customer’s responsibility to ensure trash bins are visible and accessible. If we are unable to locate your trash bins or they are not accessible for any reason, we will take the waste with us and handle the disposal. You will be charged the current per visit waste removal rate.

Gain/Loss of Pet: It’s the Customers responsibility to notify us of any increase or decrease in the number of pets within 7 days of gain or loss of a pet. Failure to report additional pets may be grounds for termination of service. Additionally, if we notice unreported loss(es) or gain(s) of pets, we reserve the right to increase or adjust your rate accordingly.

Keys: If we’ve been given a key(s) to a Customer’s property/residence, it is the Customer’s responsibility to request possession of said key(s) upon any termination or cancellation of service. We will not be responsible or held liable for unrequested/unreturned keys after service cancellations.

Gift Cards: At this time we do not accept gift cards but you are welcome to place a credit onto someone’s account. To do so, please let us know and we will help you.

Referrals: Refer a friend and receive $25 off your next bill! The person you are referring MUST list your first and last name when filling out our quote form as the referral and be a new customer to Doody Troop. In order to receive your free service, you must be an active recurring customer. Receiving weekly, bi-weekly or once a month services. You will not receive a free service if it has been over 30 days since your last service with Doody Troop. You will receive your free service after we have completed the service of the person you referred, and they have paid in full for that service.

Marketing Material: All Customers give express permission to Doody Troop to use images/photos of services performed or rendered at Customers property or residence on Doody Troop website, social media sites and any other marketing materials (print or digital) unless other arrangements have been made between Customer and Doody Troop management.

Cancellations/Charges: Either party may cancel this agreement at any time. We do not require contracts or have termination fees for cancellations for residential services. However, we do require all cancellations to be submitted in writing via email or through the customer portal at least 24 hours prior to your next service day. For commercial customers, we do require a 30-day prior written notice via email or submitted via the customer portal for service cancellations. Any service upgrades/downgrades or cancelation requests must be submitted in writing via the Customer Portal or email at admin@doodytroop.com and are usually able to take effect within 24 hours. If we show up to your property and are unable to service the yard due to any reason or you cancel your service day without a 24 hour notice given to us, there will be a $15 service charge billed to your account via the card on file.  If we show up to your property and need to wait, we will only wait a maximum of 5 minutes. After 5 minutes, we will be unable to service your yard and there will be a $15 service charge will billed to your account. If we start servicing the requested area and are unable to find any waste, need to stop service for any reason, or if we don’t feel safe to perform our duties you will be charged for the full service.

*Our policy is subject to change at any time. It is our customer’s responsibility to stay up-to-date with our current policy